My codes aren’t formatted correctly or showing as all the same, what do I do?

If your code is showing in the CSV spreadsheet as 1.234E+12 or something other than a 12 or 13 digit number, you simply need to reformat your viewing settings. For Excel, see this page to adjust this.  It is normally under Format > Cells > Number > 0 Decimal Places.  All of the codes we sent are 12 digits and each code is unique.  If you need any assistance, feel free to reach out.

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